Terms and Conditions

These terms are effective from September 18th, 2024.

These terms (hereinafter “Terms”) apply to consumer purchases of products on the website at CHAOSCYCLINGCOLLECTIVE.COM. Any reference to “you” or “yours” means you as a purchaser of our products via CHAOSCYCLINGCOLLECTIVE.COM.

1 Company Information

CHAOSCYCLINGCOLLECTIVE.COM is the official online shop for Chaos Cycling Collective.

CHAOS CYCLING GMBH

Turicumstrasse 26B

8610 Uster

Switzerland

UID: CHE-193.279.190

2 Age Restriction

You must be at least 18 years old to buy products at our website.

3 Prices

Prices are consumer prices and do exclude shipping or other services unless otherwise stated below.

If you reject the parcel, the parcel will automatically be returned to CHAOSCYCLINGCOLLECTIVE.COM. In this case, we reserve the right to charge a fee corresponding to our expenses in connection with the shipment, including a reasonable administrative fee.

4 Shipping Confirmation

When you have placed an order, you will automatically receive an order confirmation from which it appears which products you have ordered. When we have identified your product, we will send you a shipping confirmation on email.

Until you receive a shipping confirmation, we reserve the right to cancel your order in whole or in part, because of substantial price or text errors on the website or due to out-of-stock items. If this occurs, you will be notified per email.

5 Shipping

CHAOSCYCLINGCOLLECTIVE.COM sends packages with Swiss Post. Shipping times for regular services are 3-5 business days. We currently do not ship outside of Switzerland.

6 Exchange of products

We are currently unable to process exchanges. Please return the product for a refund and place a new order for the correct product.

7 Returns

You may cancel your purchase within 30 calendar days from the date of receiving the product. The cancellation deadline is met if you send us a notification at fabian@chaoscyclingcollective.com before the deadline and ship the product(s) without unreasonable delay after the notice. The product must be returned no later than 45 days from reception.

The product must be returned in original packaging with hang tags and other labelling. We expect that you only test the product in accordance with the testing that you would have done if you had tried the product in a physical store. If the product has clearly been used or suffers from defects that may be due to your circumstances, we reserve the right to make a refund reduction corresponding to the condition of the product when the product is returned to us.

CHAOSCYCLINGCOLLECTIVE.COM will refund the purchase price and standard delivery costs as soon as possible and no later than 14 days after reception of the return.

Please note that you should keep the receipt of the return shipment until the product is received and refunded by CHAOSCYCLINGCOLLECTIVE.COM as the risk of the product during the return lies with you.

Damaged Goods

If your package is damaged on delivery, you must remember to either refuse receipt or accept with reservations.

Then contact us and specify "Damaged Goods" along with your order number in the subject header.

Email: fabian@chaoscyclingcollective.com

8 Changes to Terms of Service

CHAOSCYCLINGCOLLECTIVE.COM reserves the right to modify or change these Terms at any given time.

Any material changes will be communicated on the website and by email to all registered users.

9 Data Privacy

When ordering from CHAOSCYCLINGCOLLECTIVE.COM, we will collect personal data regarding billing and shipping to fulfill the purchase agreement.

Please refer to our Privacy Policy for further details on our processing activities.