Privacy Policy

This privacy policy is effective from September 18th, 2024.

This privacy policy (hereinafter “Privacy Policy”) sets out how CHAOS CYCLING GMBH (hereinafter “CHAOS CYCLING”, “we”, “our”, “us”) process and protect any personal data in connection with the use of CHAOSCYCLINGCOLLECTIVE.COM, our social platforms and other contact options (hereinafter “Digital Services”).

Our data processing activities are divided into the following:

  • Purchases

  • Browsing

  • Statistics and analytics

  • Contacting us in general

  • Newsletter signup

  • Interaction on social media

1 DATA CONTROLLER

CHAOS CYCLING GMBH is a Company based in Uster (Switzerland) of cycling clothing and accessories. We are registered as a GMBH in Zürich with a UID: CHE-193.279.190.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified (hereinafter “Personal Data”) when using our Digital Services, then you can be assured that it will only be used in accordance with this Privacy Policy.

In case you have any questions regarding our processing of your Personal Data or want to assert your rights, please contact us via the below contact information and write “GDPR” in the header:

Email: fabian@chaoscyclingcollective.com

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. If such changes are substantial, we will notify you via email if you have shared your email address with us.

2 What we collect and how we lawfully process Personal Data

In relation to using our Digital Services we will be collecting and processing the following Personal Data.

Purchases

To fulfill an order and make sure that it will make it safely to your delivery address, we will be collecting the following Personal Data when you are placing an order:

  • First name and surname

  • Email address

  • Billing information

  • Shipping information, in case different from your billing information

  • Phone number, for notifications and contact in case of changes related to the order

Our legal basis for processing ordinary Personal Data in the purchase agreement follows from Article 6(1)(b) of the GDPR on processing which is necessary for the performance of a contract to which you are part or for the implementation of measures taken at your request prior to entering a contract.

Your Personal Data is stored for up to 2 years after the purchase.

Any Personal Data processed for the purpose of bookkeeping material is stored with the bookkeeping material for the current year +10 years

Browsing

When visiting our website, cookies are collected in the same way as it applies elsewhere on the internet.

Our basis for processing is consent in accordance with the cookie regulation.

Statistics and Analysis

We process purchase patterns, returns and other generic data related to the sale and marketing of our products. This is part of usual data analysis, audits, development of new products, identification of popular products, the effectiveness of our marketing campaigns, and our planning of operation activities.

The Personal Data we might include in these statistics and analysis would to the extent necessary be your purchase history, areas of interest and activities on our Digital Services.

Contacting us in General

You can contact us via email.

When you contact us, we naturally process your contact information and the content of your message.

Newsletter Signup

We process your Personal Data to send you our newsletter if you have signed up on the website or by other means.

For us to send relevant newsletters we will be collecting the following information:

  • Your email address

  • Your IP address for location segmentation

You can withdraw your consent at any time by using the unsubscribe function in each email.

Your email address will be deregistered as soon as possible after you unsubscribe from the newsletter.

Interaction on Social Media

We are active on different social media platforms such as Instagram, YouTube, and Facebook. When you interact with us on such platforms, you make information available to us and the social media, for example when you respond to our posts, comment, or share posts, just as we process information that you "like" us or follow us on the social media.

CHAOS CYCLING COLLECTIVE and the social medias may be considered joint data controllers and you should therefore be aware that the social media also process their own Personal Data about you.

The agreement on joint data responsibility can be found here:

Youtube (Google)

Facebook and Instagram (Meta)

3 Security

We are committed to ensuring that your Personal Data is secure. In order to prevent unauthorized access or disclosure.

Unfortunately, the transmission of information via the internet is not 100% secure. We will do our best to protect your Personal Data, however we cannot guarantee the security of your data to our site; any transaction is at your own risk.

4 Recipients of Personal Data

To run our services and infrastructure we are depending on multiple security-approved data processors for storing and processing your Personal Data. 

Your Personal Data is only being passed onto third party processors when it is necessary for us to provide and run a specific part of our service – e.g. when fulfilling orders or sending email newsletters.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

5 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.